RETURN & EXCHANGE POLICY

At VANILLIN V.IX, we take great pride in the quality and craftsmanship of every piece. As each order is carefully prepared, we do not offer refunds for change of mind, incorrect size selection, or personal preference.

To ensure your satisfaction, we are pleased to offer size exchanges or Store Credit under the following conditions:

* Exchange Window: Requests must be submitted within 7 days of receiving your order.
* Item Condition: Items must be returned in their original condition — unworn, unused, unwashed, undamaged, with all original tags, packaging, dust bags, boxes, and accessories intact.
* Size Exchange: Customers may exchange for another available size of the same style, subject to stock availability.
* Store Credit: If the requested size is unavailable, or if you prefer, we will issue Store Credit / E-Gift Card equal to the purchase value, valid for 12 months from the date of issue.
* Shipping & Duties: Customers are responsible for all return shipping costs, taxes, and duties. If the item is confirmed to be defective or an incorrect item was sent, VANILLIN V.IX will cover all associated shipping costs.
* Eligible Purchases: Exchanges are accepted only for items purchased directly through VANILLIN V.IX official channels. For purchases made through authorized retailers or stockists, please contact the original place of purchase.

Final Sale

Items purchased during promotions, markdowns, or special sale events are considered Final Sale and are not eligible for exchange, Store Credit, or refund.

VANILLIN V.IX reserves the right to refuse any exchange request that does not meet the above conditions.